About us
Restoration people, not a call centre
Carebuild restores commercial buildings, senior homes and retirement residences — answered by a person, 24 hours a day, and billed directly to your insurer.
Our story
Built around the worst day
Carebuild started in 2011 with two trucks, one drying trailer and a phone that was always answered. Our founders were restoration technicians who kept being called in after another company had already been through — to re-dry a wing, re-scope a job, or explain to a manager why the mould came back.
So we built the company we wished had answered the phone. Certified technicians on every shift, documentation that doesn't depend on memory, and one project manager who owns your file from the emergency call through the last coat of paint.
Today that's 50 restored properties and the same rule as day one: answer the phone, tell the truth, finish the job.
Our mission
Why we do this work
To take the weight off the people responsible for a building on its worst day. We respond fast, explain everything in plain language, and restore properties to a standard that outlasts the claim.
Our values
What we hold to
Urgency with care
We move fast because hours matter, and we slow down enough to explain what is happening in your building.
Straight answers
Clear scope, honest timelines and no surprises. If something isn't covered, we tell you before we start.
Documentation discipline
Every reading, photo and decision is recorded, so nothing in your claim depends on memory.
Craft on the rebuild
Restoration isn't finished when it's dry. We put it back the way it should have been built.
Our journey
Fourteen years of answering the phone
2011
Founded locally
Two trucks, one drying trailer and a promise to answer the phone at 3 a.m.
2016
Large loss team
Added dedicated capacity for commercial, multi-unit and high-value losses.
2020
IICRC certified
Our technicians certified in water, fire, applied structural drying and mould remediation.
2025
50 properties
Restored commercial buildings and residences throughout the community — with a QA review on every job.
Credentials
Certified, insured, accountable
- IICRC certified — water, fire, drying and mould
- $5M liability coverage on every job
- WSIB covered technicians
- Background-checked, uniformed crews
Want the crew that answers?
Keep our number on file. When something happens, you'll speak to a dispatcher — not a menu.