Our process
Six steps from emergency to move-in
Documented, communicated and finished. Every stage is written down, so your claim, your board and your tenants all know where things stand.
- 01
Call — any hour
A live dispatcher answers, day or night. We capture what happened, how long it has been going on, and any safety risks.
- 02
30-minute callback
A project manager calls within 30 minutes to confirm scope, coverage and an arrival window. No call-centre scripts.
- 03
On-site assessment
We test moisture, map how far the damage has spread and document everything before a single item is moved.
- 04
Emergency mitigation
Extraction, drying equipment, containment, board-up or tarping — whatever stops the damage from getting worse.
- 05
Rebuild & restore
Drywall, flooring, cabinetry and paint put back by our own trades and coordinated with your adjuster.
- 06
Document & handover
Final moisture readings, photo file, scope and warranty handed over in one package your insurer can close.
Step zero
It starts with a phone call
No forms before someone speaks to you. Call and a dispatcher will take the details, flag anything dangerous, and schedule the crew.
Why it works
One file, one contact, no gaps
Most restoration complaints come from handoffs. We removed them: the same team that dries your building rebuilds it.
One team, one file
Mitigation, drying and rebuild handled in-house — nobody to chase between trades.
Insurance-ready reporting
Scopes, readings and photos written the way adjusters need to read them.
Daily communication
A named contact who answers, with an update every day the equipment is running.
Restored, not just drier
We do not hand back a suite that is dry but unfinished. The job ends when it is ready to be lived in again.
Ready to start step one?
Call now and a dispatcher will confirm coverage, timing and what to do before we arrive.